Communications & Messaging Policy
Our commitment to responsible, compliant, and respectful communications.
Purpose of This Policy
This Communications & Messaging Policy explains how Gold Castle Realty and its affiliated entities use SMS, phone calls, and other forms of electronic communication in our business operations. We are committed to responsible communication practices that respect the preferences and privacy of all recipients.
Why We Communicate
Gold Castle Realty uses SMS and phone communications solely for legitimate business purposes, including:
- Responding to inquiries from property owners, business contacts, and other stakeholders
- Following up after direct human outreach or initial conversations
- Communicating with parties in the context of existing business relationships
- Sending transactional notifications related to ongoing business matters
- Internal business communications and operational notifications
Nature of Our Communications
Our communications are conversational and context-based. This means that every message we send is connected to a specific business context, such as:
- A prior conversation or inquiry initiated by the recipient
- An existing business relationship or transaction
- A response to information provided by the recipient
- Follow-up to a direct, human-initiated outreach
We do not send unsolicited bulk messages, promotional campaigns, or marketing materials to individuals who have not engaged with our business in a relevant context.
What We Do Not Do
To be clear about our practices, Gold Castle Realty does NOT engage in:
- Bulk unsolicited SMS messaging or “text blasting”
- Robocalling or automated promotional calls
- Purchasing or renting contact lists for mass outreach
- Sending promotional or advertising content without prior consent
- Misleading or deceptive messaging practices
Consent and Opt-Out
We believe that every recipient should have control over their communications. Our practices include:
- Obtaining appropriate consent before initiating business communications
- Providing clear opt-out instructions in our messages
- Honoring all opt-out requests immediately upon receipt
- Maintaining records of consent and opt-out requests
To opt out of SMS communications from Gold Castle Realty, simply reply STOP to any message you receive from us. Your request will be processed immediately, and you will not receive further SMS communications from us unless you re-initiate contact.
Message Frequency and Rates
Message frequency varies based on the nature of your business relationship with us. Typically, you will only receive messages that are directly relevant to ongoing business matters or in response to your inquiries.
Standard message and data rates may apply depending on your mobile carrier and service plan. Gold Castle Realty is not responsible for any charges incurred by your carrier.
Compliance
Gold Castle Realty is committed to full compliance with all applicable laws and regulations governing electronic communications, including but not limited to:
- The Telephone Consumer Protection Act (TCPA)
- The CAN-SPAM Act
- Carrier and industry guidelines for A2P (Application-to-Person) messaging
- State and local telecommunications regulations
We regularly review our communication practices to ensure ongoing compliance with evolving regulations and industry standards.
Contact Us
If you have questions about our communications practices, wish to update your preferences, or have concerns about a message you received, please contact us at acquisitions@goldcastlerealty.com.
We take all inquiries seriously and will respond to your concerns in a timely manner.
Summary: Gold Castle Realty uses SMS and phone communications for business and operational purposes only. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Opt-out requests are honored immediately.